We really want to make sure your plant buying experience is a positive one. We only pick the best plants from our greenhouse to make the trip to your door but sometimes things happen in transit outside of our control. Here’s what to do if something is not right with your order:
Get in touch immediately if your plant or other product is damaged or if you received the wrong item, so that we can evaluate the issue with our expert growing team.
If there is any plant health issue within the 14-day guarantee, please send us a picture, keep your plant, and we’ll send you a store credit for any plants that do not meet our quality standards. *PLANT GUARANTEE ONLY APPLIES TO PLANTS SHIPPED WITH STANDARD OR EXPRESS SHIPPING METHODS.*
Plants cannot be returned due to shipping restrictions. If for any reason you need to decline or redirect your order we will issue a full refund less a 15% restocking fee.
If you’re missing a plant or received the wrong plant. We will send you a refund for the full value of the incorrect or missing items. Shipping will be refunded based on the discretion of our team and the items in your order. We do not re-ship missing or incorrect plants.
If you have any issue within 14 days of delivery, get in touch and take a picture for a refund or exchange.
Please keep the original packaging and the product in the same condition you received it.
Once your return is processed, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
The fastest way to process an exchange is to make a separate purchase for the new item and then return the item you have. This allows additional time for the returned item to be processed.
Unfortunately, we cannot process refunds on gift cards, but we do process refunds for items received as gifts, within the 14-day guarantee.
Once a refund is processed, you’ll be automatically refunded on the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.